I called ihug to move my internet service to the new house. I was informed of a $99 relocation fee pushed to them by Telecom. I’m assuming that this is the same charge as the connection fee that is often charged when starting the service. I would like to know where this $99 goes, other than into the pockets of the shareholders. Am I getting $99 worth of service?
I’ve looked around online and asked a few technical people about what work is required to connect a DSL service to a house.1 The best answer that I could get is that an analog filter needs to be installed on the line and the line plugged into a multiplexer. I can see about 10 minutes of work there. That also brings up the question of why there is a delay of up to 10 working days for the connection. Can the volume of connection requests really be that high? And if it is, why is everyone paying that much? Shouldn’t the cost of travel times to site be averaged out when there’s a schedule of work to be done? What’s going on here?
I think we’re just getting ripped off. But this is hardly a new comment made towards Telecom.
In any case, I should have network access from the house by around the end of September.
fn. Consider that the house has already had DSL service, so any house wiring is already capable.